Refund Policy for ACEflix TV
We strive to provide high-quality IPTV services to our customers. However, we understand that sometimes issues may arise, and refunds may be necessary.
Please review our refund policy below before making a purchase.
Eligibility for Refunds
- Subscription Issues: If you experience technical difficulties that prevent you from accessing our service and our support team is unable to resolve the issue within 72 hours, you may be eligible for a refund.
- Non-Working Service: If the service does not work at all due to our fault (e.g., server downtime or activation failure), you may request a refund within 7 days of purchase.
- Duplicate or Unauthorized Purchase: If you were mistakenly charged twice or did not authorize the purchase, contact us immediately for a refund.
How to Request a Refund
- Contact our support team at support@aceflixtv.com, via WhatsApp on the website or the Contact Us tab.
- Provide your order number, transaction details, and a clear explanation of the issue.
- Our team will review your request and respond within 24–48 hours.
Refund Processing Time
- Approved refunds will be processed within 2–3 business days, depending on your payment method.
Subscription Cancellation
- You may cancel your subscription at any time, but no refunds will be provided for the remaining unused period of an active subscription.